Shipping Policy
At Paddie® our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Packages are shipped within 24 - 48 hours at which time you will receive a tracking number so you'll know exactly when your kit is arriving! Please check spam or contact us if you have not received a tracking number in more than 48 hours after placing your order.
The table below shows delivery timeframes for all regions. If you can not find your country listed at checkout, unfortunately at this time we can not ship to that location.
| Country | Covered Express Shipping | Covered Standard Shipping | Standard Shipping |
| 🇺🇸 United States | 1 - 2 business days | 2 - 4 business days | 5 - 9 business days |
| 🇨🇦 Canada | 1 - 2 business days | 2 - 4 business days | 5 - 9 business days |
| 🇦🇺 Australia | - |
3 - 5 business days | 5 - 10 business days |
| 🇬🇧 United Kingdom | - | 3 - 5 business days | 4 - 8 business days |
| 🇪🇺 Europe | - | 4 - 6 business days | 5 - 9 business days |
| 🌎 Rest of the World | - | 5 - 9 business days | 5 - 12 business days |
*Standard shipping is free for all orders over $50.
**Please note if you order multiple items in a single order, items may ship from multiple locations, depending on stock availability. We do this to ensure you receive your order as fast as possible.
If there is anything wrong with your order, please always contact us first at support@trypaddie.com and we will get back to you within 12 hours.
All orders can be tracked on our website, using the tracking number received by email, once we dispatch your order.
If, for any reason, your order is delayed by more than 25 days from the day it was dispatched, you will get a 100% refund straight away and we'll deliver your order too.
Taxes and duties are covered by us, Paddie®.
Thank you very much for your understanding and patience in the order delivery process!🤗
Frequently Asked Questions
How do you remove Polygel?
There are 2 methods to remove the Paddie Polygel.
1. Slower but can be done at home
Simply put some olive oil in warm soapy water and soak your nails in there for 15-20 minutes.
Gently pull your polygel nails off and clean with rubbing alcohol wipes.
2. Quicker method
Easily remove the nails in just 5 minutes using our Polygel Remover Kit. See more details here ->.
Do you need to use a UV / LED lamp?
We recommend that you use one, in order to achieve the best results, in the quickest time.
You can use any UV or LED lamp. (UV lamps emit a broader spectrum of wavelengths, while LED lamps produce a narrower, more targeted number of wavelengths.)
Should I use Base & Top Coat?
It is definitely recommended to complete nail prep and use base and top coat for a better nail protection, while looking gorgeous as on day 1.
Does water affect the nails?
In short, if you used base and top coat + you have done nail prep correctly, water will not damage/change the shape of your nails.
However, we recommend staying away from extra hot water and direct contact with your nails for extended periods of time.
PS: dish washing should be fine, unless you do it for 2+ hours a day.
How much time do you need to do your nails?
Depends on the experience you have with polygel.
While it will be a steep learning curve, you can do them within 15-20 minutes after just a couple of tries.
How many nails is the tube enough for?
Based on a study carried on over 1000 subjects, we figured you will be able to do your nails 2-3 times with 1 tube.
Do u need to file
In our experience, beginners rarely get the perfect shape, without filing at least a little.
So, we recommend having a simple file around, when using polygel.
How long do they last?
Depending on the nail prep you've done + assuming you used base & top coat, they will last 2-3 weeks.
Do they damage the nails?
While doing your nails, you might need to file your natural, for better abrasion.
However, other than that, the base coat will protect your nail from any damage.
Extra: The Paddie polygel has 0 harmful chemicals, so your natural nail will be good as new, when you take polygel off.
PS: If you scrolled all the way here, you get a gift.🎁 Use code 'PD20' for extra 20% OFF your second orders (only works if you ordered from Paddie before).